Privacy Policy

 

Leonian Singapore Pte. Ltd. (“we”, “our”, “us”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you access or use our website (the “Site”) or purchase our products. 

This Privacy Policy should be read together with our Website Terms & Conditions and other applicable policies.

By accessing or using the Site, or by providing us with your personal data, you consent to the collection, use, disclosure, and processing of your personal data in accordance with this Privacy Policy.

 

1. Personal Data We Collect

We may collect the following categories of personal data when you visit the Site, place an order, or interact with us:

• Identification and Contact Data: Such as your name, email address, phone number, billing address, and shipping address, etc.
• Payment and Transaction Data: Such as payment method details (processed via third-party payment service providers), order history, products purchased, transaction records, and refund information. We do not store full credit or debit card numbers.
• Account and Communication Data: Such as account login details (if applicable), communications with our customer service team, and records of inquiries, complaints, or feedback.
• Technical and Usage Data: Such as IP address, browser type, device identifiers, operating system, and information about how you interact with the Site, including pages viewed and browsing behaviour.
• Marketing Preferences: Such as your preferences for receiving marketing communications, where applicable.

 

2. Purposes of Collection and Use

We collect, use, and process your personal data for the following purposes:

• Order Fulfilment and Administration

To process orders, manage payments, arrange delivery and returns, and provide order-related communications.

• Customer Support and Operations

To respond to inquiries, manage customer accounts, handle returns or exchanges, and provide customer support.

• Website Operation and Improvement

To operate, maintain, and improve the functionality, security, and performance of the Site.

• Marketing and Communications

To send promotional materials, newsletters, or offers, where you have consented or where otherwise permitted under applicable law.

• Legal and Regulatory Compliance

To comply with applicable laws, regulations, and legal obligations, including fraud prevention, record-keeping, and dispute resolution.

 

3. Disclosure of Personal Data

We do not sell your personal data. We may disclose your personal data to the following categories of third parties, solely for the purposes described above:

• Payment Service Providers
  For processing payments and refunds.
• Logistics, Warehousing, and Delivery Partners
  Including fulfilment and return facilities located in Malaysia, for order fulfilment and returns processing.
• IT and Service Providers
  Such as website hosting, data storage, analytics, and customer relationship management providers.
• Marketing and Advertising Partners
  For marketing communications, where you have consented or where permitted by law.
• Regulatory Authorities or Legal Advisors
  Where required by law or in connection with legal proceedings, compliance, or enforcement of our rights.

All third parties are required to handle personal data in accordance with applicable data protection obligations and only for authorised purposes.

 

4. Cross-Border Transfers

Your personal data may be transferred to, stored, and processed in one or more jurisdictions where we or our service providers operate, including Singapore and Malaysia, for fulfilment, logistics, customer support, and other operational purposes.

 

Where such transfers occur, we take reasonable steps to ensure that your personal data is protected in accordance with the Personal Data Protection Act 2012 of Singapore.

 

5. Protection and Retention of Personal Data

We implement reasonable administrative, technical, and physical safeguards to protect your personal data against unauthorised access, collection, use, disclosure, copying, modification, or disposal.

 

While we take reasonable steps to protect your personal data, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

 

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required or permitted by applicable law.

 

6. Your Rights Under Singapore PDPA

Subject to applicable law, you may have the right to:

• Access personal data that we hold about you;
• Request correction of inaccurate or incomplete personal data;
• Withdraw consent to the collection, use, or disclosure of your personal data, subject to legal or contractual restrictions; and
• Opt out of marketing communications at any time by using the unsubscribe function or contacting us.

Requests may be subject to verification and applicable administrative requirements.

 

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on the Site. These technologies help us to:

• remember your preferences and settings;
• analyse usage patterns to improve the Site; and
• deliver relevant content and marketing, where applicable.

You may manage or disable cookies through your browser settings. Disabling cookies may affect certain features of the Site.

 

8. Third-Party Links

The Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third-party sites. We encourage you to review their privacy policies separately.

 

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will take effect upon posting on the Site. Continued use of the Site after such changes constitutes your acceptance of the updated Privacy Policy.